📜 Richkart Laundry Policies

📄 Privacy Policy (Richkart – Ristkerry E-Commerce Limited) Last Updated: 29th November, 2025 Richkart (operated by Ristkerry E-Commerce Limited, JB Road NH No 65, Richkart HQ, Sujangarh, Rajasthan – 331507, India) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the Richkart App, our website (richkart.com), and associated services. By using our services, you agree to the collection and use of information in accordance with this policy. --- 1. Information We Collect 1.1 Personal Information We collect the following personal details during registration, order placement, or account updates: * Full Name * Phone Number (Used for OTP login only) * Email Address * Address & GPS Location (for pickup & delivery) * Device Information (Android Version, Device Model for security & fraud prevention) 1.2 Order & Service Information * Laundry order details * Product selections * Pickup & delivery schedules * Subscription plan details * Payment status & history * Customer support chats & IVR call logs (MSG91) 1.3 Payment Information We use secure, compliant payment partners (e.g., Razorpay, UPI, Cards). Richkart never stores your full card/UPI details. 1.4 Location Information With your permission, we collect: * Live location for accurate pickup & delivery * Assigned driver tracking * Fraud & route optimization checks You can disable location access anytime from device settings. --- 2. How We Use Your Information We use collected data to: * Create & manage customer accounts * Authenticate users through OTP * Process orders, pickups, and deliveries * Manage subscription plans * Provide customer support (WhatsApp, IVR & email) * Generate invoices, bills, and service summaries * Improve app performance and user experience * Send alerts for offers, order updates, service reminders * Ensure operational security & fraud protection We never sell your data to any third party. --- 3. Sharing of Your Information We may share limited data only with: * Delivery Partners: name, address, order details * Payment Gateways: for secure transactions * MSG91 / Notification Providers: for OTP, IVR, SMS updates * Internal Admin Teams: for processing orders, support, billing We comply with all Indian IT Act and global privacy guidelines. No personal data is shared for marketing without consent. --- 4. Data Storage & Security We store and process data on secure servers managed by Ristkerry E-Commerce Limited. We use: * SSL encryption * Secure token-based authentication * OTP-based login * Firewalled servers * Internal access control All employees and partners follow strict confidentiality guidelines. --- 5. Permissions We Use The Richkart app may request the following permissions: | Permission | Why We Use It | | ------------------------- | ------------------------------------------ | | Location | To provide accurate pickup & delivery | | Camera | Upload cloth images, bill photos, receipts | | Storage/Files | Save invoices/download bills | | Phone/Call Logs (IVR) | To connect with support & log missed calls | | Notifications | Order updates, delivery alerts, offers | We only access these when necessary for service functionality. --- 6. Subscription Plans Your subscription data is used to: * Track usage * Manage allowed vs. remaining items * Provide renewal and reminder notifications * Validate plan during checkout We maintain accurate logs as per internal admin panel processes. --- 7. Data Retention We retain your data only as long as it is: * Required for business operations * Mandated by law * Needed to maintain order/transaction history You may request data deletion anytime (except legal obligations). --- 8. Children's Privacy Richkart is not intended for users below 18 years. We do not knowingly collect data from children. --- 9. Your Rights You may: * Update profile details * Request data deletion * Request account deactivation * Disable app permissions * Opt-out of marketing communication For any request, contact us at: 📩 [support@richkart.com](mailto:support@richkart.com) 📞 +91 7316914369 --- 10. Third-Party Services We Use Richkart integrates with: * Razorpay (Payments) * MSG91 (OTP/IVR/SMS) * Google Maps API (Location services) * Firebase (Push notifications & crash analytics) These services follow their own privacy policies. --- 11. Changes to This Policy We may update this Privacy Policy from time to time. Updates become effective when posted on: * richkart.com * Google Play Privacy Policy URL * App update changelog Your continued use of the app means you accept the updated policy. --- 12. Contact Us For any privacy-related query, complaint, or support request: Ristkerry E-Commerce Limited JB Road NH No 65, Richkart HQ Sujangarh, Rajasthan – 331507, India 📩 [support@richkart.com](mailto:support@richkart.com) 🌐 landing.laundry.richkart.com 📞 +91 7316914369